Terms & Conditions

Apex Hills Ltd.
Last Updated: 10 April 2026

1. Company Information

Apex Hills Ltd provides transport, courier, removals, waste collection, and logistics services throughout the United Kingdom.

We operate in accordance with:

  • UK Road Traffic Legislation

  • The Data Protection Act 2018

  • UK GDPR

  • HMRC VAT Regulations

  • Waste Carrier Regulations (where applicable)

Licence and insurance details are available upon request.

2. Quotations

2.1 All quotations are based strictly on the information provided by the customer.

2.2 Quotes are valid for 7 days unless otherwise stated.

2.3 Any change to the following may result in a price adjustment:

  • Volume or weight

  • Number of items

  • Type of waste

  • Access conditions

  • Distance

  • Waiting time

  • Additional stops

  • Undeclared specialist items

2.4 Apex Hills Ltd reserves the right to re-quote if inaccurate or incomplete information is provided.

3. Deposits & Booking Confirmation

3.1 A 20% non-refundable deposit is required to secure all residential bookings.

3.2 Commercial clients may operate under agreed credit terms.

3.3 Bookings are only confirmed once deposit/payment is received.

3.4 The remaining balance must be paid:

  • Before unloading (residential jobs)

  • Within agreed invoice terms (commercial clients)

3.5 We reserve the right to retain goods until full payment is cleared.

4. VAT

4.1 All prices are subject to VAT where applicable.
4.2 VAT will be clearly itemised on invoices.
4.3 If VAT status or rates change, pricing may be adjusted accordingly.

5. Removals Services

5.1 Customers must ensure:

  • Accurate item declaration

  • Safe and clear access

  • Parking permits arranged

  • Fragile/high-value items declared

5.2 Packing is the customer’s responsibility unless purchased as a service.

5.3 Additional charges may apply for:

  • Long carry distances

  • Stair access

  • No lift access

  • Undisclosed dismantling/assembly

  • Additional items

  • Waiting time

5.4 We do not transport:

  • Cash

  • Jewellery

  • Firearms

  • Illegal goods

  • Hazardous materials (unless agreed)

  • Perishable goods (unless agreed)

6. Waste Collection Services

6.1 Apex Hills Ltd operates under a valid Waste Carrier Licence.

6.2 Customers must accurately declare:

  • Waste type

  • Volume

  • Hazard classification

6.3 We reserve the right to refuse undeclared hazardous waste.

6.4 Customers confirm they are legally entitled to dispose of the waste.

6.5 Additional charges apply where:

  • Volume exceeds booking

  • Waste type differs

  • Hazardous materials are discovered

7. Courier & Light Freight Services

7.1 Delivery times are estimates unless contractually guaranteed.

7.2 Delays caused by traffic, breakdowns, weather, or road closures are not grounds for compensation.

7.3 Failed deliveries due to lack of access will incur redelivery charges.

7.4 Pallet deliveries require suitable unloading facilities unless a tail lift is requested.

8. Subcontractors

8.1 Apex Hills Ltd may appoint approved subcontractors to complete services.

8.2 All subcontractors are required to hold:

  • Goods in Transit Insurance

  • Public Liability Insurance

  • Appropriate motor insurance

8.3 Where subcontractors are used, liability may be limited to the subcontractor’s insurance cover.

8.4 Apex Hills Ltd is not liable for third-party operational delays outside reasonable control.

9. Insurance & Liability

9.1 We carry Goods in Transit Insurance up to £50,000 per vehicle unless otherwise agreed.

9.2 Liability is limited to the lower of:

  • Repair cost

  • Replacement value

  • Insurance policy limit

9.3 We are not liable for:

  • Pre-existing damage

  • Poor packing not carried out by us

  • Mechanical/electrical failure without external damage

  • Indirect or consequential losses

  • Loss of profits or business interruption

9.4 Claims must be reported within 24 hours in writing with supporting evidence.

10. Waiting Time

10.1 30 minutes grace period unless otherwise agreed.
10.2 Thereafter charged at £50 per hour.

11. Vehicle & Fleet Operations

11.1 Vehicles are maintained to roadworthy and compliant standards.

11.2 We reserve the right to substitute vehicle size if operationally required.

11.3 Vehicles may operate with:

  • Branding

  • Tracking systems

  • Dash cameras

11.4 Mechanical breakdowns, though rare, may cause unavoidable delays.

12. Parking, Fines & Access

12.1 Customers must arrange suitable parking.

12.2 Any fines incurred due to lack of permits or customer instruction will be recharged.

13. Fuel & Long-Distance Charges

13.1 Rates may be adjusted if fuel prices increase significantly.

13.2 Long-distance jobs may include return mileage charges.

14. High-Value Items

14.1 Items valued above £1,000 must be declared prior to booking.

14.2 Failure to declare high-value items may void liability.

15. Cancellations

  • More than 48 hours: Deposit retained

  • Under 48 hours: Up to 100% charge

  • Same-day cancellation: Full charge may apply

16. Commercial Contracts

16.1 Separate contractual agreements may apply to long-term commercial clients.

16.2 Minimum daily charges may apply.

16.3 Late payments may incur statutory interest and recovery costs.

17. Refusal of Service

We reserve the right to refuse service where:

  • Staff safety is compromised

  • Abuse or threats occur

  • Illegal goods are discovered

  • Payment terms are not agreed

18. Force Majeure

We are not liable for events beyond our control including:

  • Weather

  • Accidents

  • Government restrictions

  • Fuel shortages

  • Industrial action

19. Data Protection & GDPR

19.1 Apex Hills Ltd complies with UK GDPR and the Data Protection Act 2018.

19.2 We may collect:

  • Names

  • Addresses

  • Contact details

  • Payment details

  • Vehicle registrations

  • Job information

  • CCTV or tracking data

19.3 Data is processed under lawful bases including:

  • Contractual necessity

  • Legal obligation

  • Legitimate interest

  • Consent (where applicable)

19.4 Data may be shared with:

  • Subcontractors

  • Insurers

  • HMRC

  • Waste authorities

  • Accountants

  • Debt recovery agents

19.5 We do not sell personal data.

19.6 Records are retained in accordance with legal requirements (minimum 6 years for VAT records).

19.7 Customers have the right to:

  • Access

  • Rectify

  • Erase (where legally permitted)

  • Restrict

  • Object

  • Lodge a complaint with the ICO

Requests should be submitted to:
info@apexhills.london

19.8 We implement appropriate technical and organisational measures to protect personal data.

20. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.